The health and well-being of our service users, care teams, team leaders and office staff is our priority during the uncertainty that we are all facing due to the spread of COVID-19 (Coronavirus).

We understand that for our service users and their family members these are very worrying times and we want to reassure you by sharing the measures we are taking to ensure the continued safety of our service users and colleagues.

We committed to reducing and minimising the transmission of infection and understand that we have a responsibility to ensure all of our staff follow protocols to prevent the spread of infection, and we continue to support our service users as best they can during this incredibly challenging time.

We are ensuring that our all our care teams follow best practice by:

  • Wearing disposable aprons and gloves for every single visit
  • Washing of hands with soap and water when entering and leaving each service users home and prior to providing care
  • Ensuing they cover their mouth and nose with a tissue if sneezing or coughing and disposing promptly and with care.
  • Complying with social distancing & avoiding unnecessary travel
  • All staff will comply with government protocols to self-isolate should they or a member of their household show any symptoms
  • Our Senior Managers have reviewed and tested our business continuity plans and we continue to frequently review our staffing levels and service provision on a daily basis.
  • We will prioritise care for all our service users which been risk rated based on their vulnerability.
  • We utilise Personal Protective Equipment (PPE) to safely provide care to service users that have symptoms associated with or have been diagnosed with the virus.

Main Signs to look out for with Coronavirus disease (COVID-19) & How to prevent it spreading?

The main signs are fever (high temperature) and a persistent cough as well as shortness of breath and breathing difficulties.

It is advised to avoid visiting elderly relatives, if you do, then you must make sure to keep at least 2 metres distance and thoroughly wash your hands for 20 seconds as soon as you come in and prior to leaving.

As the situation evolves Aspire UK will continuously seek advice from Public Health England, the UKHCA and the local governing bodies across Leicester and Leicestershire, ensuring all our teams have up to date information.

Our commitment has always been to provide the highest level of care and support to our clients and employees.

Best wishes,

Vijay Majithia
Managing Director

City & County Care Services Ltd.
Peepul Centre
Orchardson Avenue
Leicester LE4 6DP


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Update On COVID-19 (Coronavirus) From The Aspire UK Team